Policies

Refund and Cancellation Policy

Effective Date: July 18, 2026
Last Updated: July 18, 2026
Version: 1.0

This Refund and Cancellation Policy explains how Sessions Cycle handles purchases, class cancellations, missed reservations, memberships, class packs, promotions, and studio credits. By purchasing, booking, or participating in Sessions Cycle services, you agree to this policy together with our Terms and Conditions, Privacy Policy, and any terms shown at purchase or booking.

Non-Refundable Purchases

Unless Sessions Cycle expressly states otherwise in writing or applicable law requires otherwise, purchases of single classes, class packs, memberships, promotions, events, gift cards, digital products, and other studio services are non-refundable.

Before purchasing, please review the class, date, price, package, membership, expiration date, and any restrictions. Sessions Cycle may correct pricing, description, or availability errors.

Class Reservations and Cancellations

To reserve a class, you must have a valid single class, package, promotion, or active membership. You are responsible for managing your reservations, waitlists, cancellations, and schedule through your account, the app, the website, by phone, or with front desk support when available.

Cancellations must be completed within the cancellation window posted or shown at booking. If you cancel within the allowed window, an eligible credit may return to your account according to the terms of that product. If you cancel late or do not attend, you may lose the credit used to reserve and/or incur a late-cancel or no-show fee.

Late Cancels, No-Shows, and Late Arrival

If you do not cancel before the cancellation window closes, your reservation may be treated as a late cancel. If you reserve a class and do not attend, it may be treated as a no-show. Fees, credit loss, and related rules may vary by class type, package, promotion, membership, or booking platform.

You must check in when you arrive at the studio. If you are not checked in on time, your spot may be released to another rider or waitlisted client. If you are running late, contact the studio; we will do what is reasonable to help, but we cannot guarantee entry, a specific bike, or that your spot will be held.

Waitlist

If a class is full, you may have the option to join the waitlist. If a spot opens, you may receive confirmation by email, text, phone, app notification, or account update depending on the platform. You are responsible for monitoring your waitlist status and canceling if you can no longer attend.

Memberships

Memberships may automatically renew if stated at purchase. By purchasing a recurring membership, you authorize Sessions Cycle and its payment providers to charge the card on file according to the purchase terms, including recurring dues, outstanding balances, late cancels, no-shows, or other authorized charges.

Membership cancellation, freeze, or change requests must be submitted in writing or completed through the process specified by Sessions Cycle. Notice periods, renewal dates, minimum terms, freeze limits, restrictions, and outstanding charges may apply. Unused benefits generally do not convert to cash or refunds.

Class Packs, Credits, and Promotions

Class packs, promotional credits, introductory offers, discounts, events, and promotions may have expiration dates, usage limits, transfer restrictions, eligibility rules, and specific conditions. Promotions may not be combined with other offers unless stated in writing.

Retail and Products

Unused retail items in original condition may be eligible for exchange or studio credit if Sessions Cycle approves the request and the item is presented within the posted or purchase-time return window. Used, opened, final-sale, promotional, or customized items may not be eligible for return or exchange.

Errors, Closures, and Schedule Changes

Sessions Cycle may cancel, change, substitute instructors, move times, or modify a class due to operations, safety, maintenance, weather, emergency, low attendance, illness, technical issues, or other circumstances. When Sessions Cycle cancels a class, we will make reasonable efforts to return an eligible credit or provide an alternative option.

Related Policies

How to Request Help

If you believe there was a charge, booking, cancellation, or account error, contact us as soon as possible so we can review it. Requests are evaluated case by case, but submitting a request does not guarantee a refund, credit, or exception.

Sessions Cycle
14625 Whittier Blvd., Whittier, CA 90605
Email: connect@sessionscycle.com
Phone: (562) 272-SESH